Returns & Exchanges

At PokeNinJapan, we want you to be fully satisfied with your streetwear and accessories, which is why we offer a 30-day return window for items in their original, unworn condition. Please ensure all tags and original packaging are intact to qualify for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Securely pack your items in their original packaging, ensuring all labels and protective bags are included to prevent damage during transit.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location within 7 days of your request.

• 4.
  Receive Your Refund

  Once our team inspects your return for quality assurance, we will process your refund to your original payment method within 5-10 business days.