Frequently Asked Questions
Everything you need to know about shopping with PokeNinJapan
Where are your fashion items shipped from?
All orders are processed and shipped directly from our warehouse in Tokyo, Japan, ensuring authentic street-style quality and craftsmanship.
How long does international shipping take?
Standard international shipping typically takes 7-14 business days, while express options via DHL or FedEx usually arrive within 3-5 business days.
How do I determine my correct size?
Japanese sizing often runs smaller than Western standards. We provide a detailed size chart on every product page with measurements in both centimeters and inches.
What is your return policy for apparel?
We accept returns on unworn items with original tags attached within 30 days of delivery. Please note that return shipping costs to Japan are the responsibility of the customer.
Are there additional customs duties or taxes?
Depending on your country's regulations, your order may be subject to import duties and taxes. These fees are determined by your local customs office and are not included in our shipping rates.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.